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Frequently Asked Questions

Have another question? Let me know and I’ll be happy to help.

Just submit your question below and I’ll get back to you as soon as possible.

What makes your cookies dye-free, and what do you use for coloring instead of artificial dyes?

I use only plant-based food coloring powder made by PRSM Sugar Co. You get all the bright, beautiful colors—none of the artificial stuff!

2

Are your cookies allergy-friendly?

No, I can’t guarantee there won’t be cross-contamination, so I don’t have any fully allergy-friendly options at this time.

3

How do I place an order?

You can order any of my current designs by clicking on “Order Cookies” at the top of the page. Just select your favorites and your flavor of choice, then choose pick-up, delivery, or shipping at checkout. These designs take about 5 days.

4

Do you offer custom designs, and are there any designs you can’t do?

I love creating custom designs and bringing your ideas to life! For a custom order, please provide 3–4 weeks’ advance notice and fill out the form under “Custom Order Request.” Rush orders are decided on a case-by-case basis. However, I cannot make cookies featuring copyrighted or licensed images (like Disney characters, sports teams, or branded logos). I’m happy to help come up with a creative alternative that fits your theme!

5

How do pickup and shipping work?

Pick-up is at our place in Pensacola, on the corner of Olive and 9th Ave (exact address provided at checkout) or at any of our upcoming events. After checkout, you’ll get a link to schedule your local pick-up day and time. If you want to pick up at an event, just email me! For shipping, all cookies are individually wrapped in bubble wrap and packaged carefully so they don’t move or bounce during shipping. I ship USPS Priority Mail anywhere in the U.S.

6

How long do your cookies stay fresh, and what’s the best way to store them?

Cookies are individually heat sealed and stay at peak freshness for two weeks if left in their packaging on the counter. They can also be frozen and will remain delicious for months—just fully defrost before opening.

7

Can I order cookies for shipping outside of Pensacola?

Yes! I offer nationwide shipping anywhere in the United States. Just choose the shipping option at checkout and your cookies will be carefully packaged and sent right to your door.

8

Do you offer bulk discounts or special pricing for large orders?

At this time, I don’t offer bulk discounts. Each order is handmade and takes extra time and care, especially for larger or more detailed sets. If you have a big event or special request, feel free to reach out and I’ll do my best to accommodate!

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© 2025 by Pavlovsky's Equation for Sweetness

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